Shipping + returns

Orders

Your order form must be complete for a transaction to go through. Please ensure that you enter the address associated with your credit card in the "billing address" area of the order form. Most order errors are due to the entry of incorrect billing information. If your order is rejected, please contact your credit card company-- recent changes due to moving to a new address or a change in legal name can result in a declined charge.

Please make sure that your address is complete (apartment number, full name, etc.-- the Post Office will often return packages with incomplete name and address information). We ship via U.S. Postal Service, so your address needs to be able to accept deliveries from U.S. Mail.

If we do not have your correct email and telephone contact information, we will not be able to let you know if there is a problem with your order. Without a correct email address, we cannot send you tracking information or order updates. We do not automatically add your email to any mailing lists, so please don't avoid giving us your contact information to avoid spam.  We only send out order-related and tracking information to the email you provide.

We typically pack and ship orders quickly, either on the same day the order is received, or on the next business day. At times, our web site might show an item or color choice that has been sold out or is not currently available. If there is any problem filling your order, we will contact you within 24 hours to explain the situation and consider possible backorders or alternate choices. We will refund your card for any items that we are not able to ship.

Shipping Orders Within the U.S.

STANDARD SHIPPING
Our standard shipping method is via the U.S. Postal Service Priority Mail service, which generally takes 2-3 business days to reach you after it has been shipped. We will ship out your order as soon as possible, but depending on where you live and the time of year (such as during the holiday season), it may take slightly longer to get to you.

We do not ship items on Sunday or on any holiday observed by the U.S. Postal Service. You can look up all Postal holidays on the U.S. Postal web site, www.usps.com.

Standard shipping within the United States is free for any order totaling $75.00 or more (a few oversize items may be excluded from this rule as noted in the product description).

RUSH SHIPPING
Our "rush" service is via U.S. Postal Service Express Mail. USPS Express Mail service is usually a next-day service, but it can take longer in certain parts of the United States. We cannot guarantee overnight shipment to all locations-- if you are concerned about receiving your shipment by a certain time, please call us at 414-906-5304 to discuss delivery options.

Orders placed after 12pm Central Time may ship out the next business day via Express service, and will thus take an extra day to get to you. Rush orders placed before 12pm Central Time will be shipped the same business day (excluding weekends and postal holidays). Please give us a call if you have any questions regarding rush service.

We do not ship items on Sunday or on any holiday observed by the U.S. Postal Service. You can look up all Postal holidays on the U.S. Postal web site, www.usps.com.

GENERAL SHIPPING POLICIES
Packages will be discreet and will come in either a plain brown box or a U.S. Postal Service-issued box. The return address on the postal label will say "TS" and our street address; the store name will not appear on the outside of the box.  There is no indication on the outside of the box as to what you have ordered.

A tracking number from the U.S. Postal Service will be emailed to you via the U.S. Postal Service web site's automated system (www.usps.com). Depending on the value or type of order, we may require a signature upon delivery to ensure your package arrives safely and to ensure your privacy. Generally, domestic orders totaling $95 or more will require a signature at delivery.

In the event of a package return due to improper address or other delivery problem that is not our fault, we may have to charge the customer to ship it again.

Shipping International Orders

We offer international shipping to Canada as well as to the UK, Ireland, Australia, New Zealand, and a number of European and Asian countries. We do not ship to every country in the world due to the postal restrictions and limitations in some areas.

Keep in mind that customs regulations require that we must declare the value of each item shipped. Depending on the trade laws of your country, there may be substantial tariffs and fees associated with ordering products from abroad. Any customs, taxes, or tariff fees that may arise are the responsibility of the buyer when you retrieve your package; such fees are typically due upon delivery. The shipping charges that you pay at the time of purchase DO NOT COVER any customs fees or special carrier fees that might be applicable in your country.

It is up to you to know what customs laws exist in your country. We are not responsible for items that are considered illegal in your country or are otherwise confiscated by authorities. On customs forms, we must describe each item; in these instances, we will use generic terms such as "rubber novelty item," "leather belt," or "lotion." Be aware that customs officials can opt to open and inspect your parcel for any reason.

Your order should arrive between 1-4 weeks. Packages will be discreet and will come in either a plain brown box or a US Postal Service issued box. The return address on the postal label will say "TS" and our street address, but the box will otherwise bear no conspicuous markings.

A tracking number from the U.S. Postal Service will be emailed to you via the U.S. Postal Service web site's automated system (www.usps.com), or from stamps.com's automated system. That tracking number will show when your order has left the United States. Depending on where you live, the postal authorities may or may not choose to use the tracking number to continue to track the package. Once an order has left the U.S., we are no longer responsible for loss or nondelivery. We will not replace packages lost by the Postal service.

Shipping is typically done via U.S. Postal First Class International Service. Depending on where you live, the postal authorities may or may not choose to use the tracking number to continue to track the package. Once an order has left the U.S., we are no longer responsible for loss or nondelivery. We will not replace packages lost by the Postal service.

Returns policy

Due to the intimate nature of our products, ALL SALES ARE FINAL unless an item is defective. We test all battery-operated items immediately before shipping to make sure they work. In the event that your item has a manufacturer's defect, you may only exchange it for a replacement of the same item. We do not offer cash refunds on any item. Defective items must be reported to us within 2 weeks of purchase. Any returns must be approved by the Tool Shed, and must include the store invoice and original product packaging.

An exception to this rule is in the case of Underworks chest binders that meet certain requirements. Underworks binders may be returned or exchanged for another size within 14 days of purchase under the following conditions:

  1. The binder must have all tags attached and must be like new-- we will not accept any binders that are stained, covered in deodorant or other substances, or in any other way show wear. So, before you try on your binder, make sure you're not wearing products or scents that can rub off onto the binder!
  2. The binder must be returned in the bag it originally came in.
  3. You must return the binder to us in secure packaging, and contact us via email (use the email address shown on your order confirmation) to let us know you are returning the item. Return shipping is your responsibility. You may wish to add a tracking number to your package to help ensure its delivery.
  4. In the case of replacement, we will ship another size to you upon receipt of your returned binder.
  5. In the case of refund, we will credit your card (minus any shipping charges) once we receive the binder and can verify that the above conditions for return are met.