Shipping + returns
GMAIL USERS: If you have placed an order and you have provided your Gmail address, please be sure to check your "promotions" folder and spam folder for order confirmations and communications. Gmail often mis-routes important order information to those folders.
We tend to pack and prepare online orders very quickly-- often our Milwaukee-area customers who choose to have their orders shipped will see their items arrive the next day!
If you place your order earlier in the day (before noon central time), it is far more likely to be shipped out that same day. We ship by U.S. Postal Service. Local shipping in the Milwaukee area is typically 1 day. Orders typically take 2-3 days to reach most folks in other parts of the United States, depending on where you live. We ship orders Monday-Saturday, but not on Sundays or Postal holidays.
Your order form must be complete for a transaction to go through. Please ensure that you enter the address associated with your credit card in the "billing address" area of the order form. Most order errors are due to the entry of incorrect billing information. If your order is rejected, please contact your credit card company-- recent changes due to moving to a new address can result in a declined charge.
Please make sure that your address is complete (apartment number, first and last name, etc.-- the Post Office will often return packages with incomplete name and address information). We ship via U.S. Postal Service, so your address needs to be able to accept deliveries from U.S. Mail.
If we do not have your correct email and telephone contact information, we will not be able to let you know if there is a problem with your order. Without a correct email address, we cannot send you tracking information or order updates. We do not automatically add your email to any mailing lists, so please don't avoid giving us your contact information to avoid spam. We only send out order-related and tracking information to the email you provide.
We typically pack and ship orders quickly, either on the same day the order is received, or on the next business day. At times, our web site might show an item or color choice that has been sold out or is not currently available. If there is any problem filling your order, we will contact you within 24 hours to explain the situation and consider possible backorders or alternate choices. We will refund your card for any items that we are not able to ship.
Shipping Orders Within the U.S.
Our standard shipping method is via the U.S. Postal Service Priority Mail service, which generally takes 1-3 business days to reach you after it has been shipped, depending on where you live. We will ship out your order as soon as possible.
We do not ship items on Sunday or on any holiday observed by the U.S. Postal Service. You can look up all Postal holidays on the U.S. Postal web site, www.usps.com.
Standard shipping within the United States is free for any order totaling $50.00 or more (a few oversize items may be excluded from this rule as noted in the product description).
Due to the COVID-19 pandemic, we have suspended our rush/Express shipping option for the time being, since we cannot guarantee that your order will reach you by a certain date.
GENERAL SHIPPING POLICIES
Packages will be discreet and will come in either a plain brown box or a U.S. Postal Service-issued box. The return address on the postal label will say "TTS SHIPPING DEPT" and our street address; the store name will not appear on the outside of the box. There is no indication on the outside of the box as to what you have ordered.
A tracking number from the U.S. Postal Service will be emailed to you via the U.S. Postal Service web site's automated system (www.usps.com) or from Stamps.com's automated system. Be sure to check your spam folders and promotions folders for tracking and order information, in case it has been routed there by your mail handler.
In the event of a package return due to improper address or other delivery problem that is not our fault, we may have to charge the customer to ship it again.
Shipping International Orders
Due to the COVID-19 pandemic, international orders are taking much longer than normal. Please be advised that your international order, even to Canada, may be severely delayed.
We offer international shipping to Canada as well as to the UK, Ireland, Australia, New Zealand, and a number of European and Asian countries. We do not ship to every country in the world due to the postal restrictions and limitations in some areas.
Keep in mind that customs regulations require that we must declare the value of each item shipped. Depending on the trade laws of your country, there may be substantial tariffs and fees associated with ordering products from abroad. Any customs, taxes, or tariff fees that may arise are the responsibility of the buyer when you retrieve your package; such fees are typically due upon delivery. The shipping charges that you pay at the time of purchase DO NOT COVER any customs fees or special carrier fees that might be applicable in your country.
Shipments to the EU and the UK involve VAT fees that are due upon delivery of your parcel-- typically around 20% of the purchase price of the items. VAT is a tax imposed by EU member nations and the UK government on imports from outside the EU and the UK. There is nothing we can do about VAT, and it isn't included in your shipping costs. Please be aware that your package will not be delivered until those fees are paid. If you haven't received a "VAT/fee/customs due" notice shortly after your parcel enters your country, use your tracking number to contact your local mail carrier in order to locate your parcel and arrange payment of VAT/re-delivery. We are not responsible for parcels that are returned to sender for non-payment of VAT/fees.
It is up to you to know what customs laws exist in your country. We are not responsible for items that are considered illegal in your country or are otherwise confiscated by authorities. On customs forms, we must describe each item; in these instances, we will use generic terms such as "rubber novelty item," "leather belt," or "lotion." Be aware that customs officials can opt to open and inspect your parcel for any reason.
Your order should arrive between 1-4 weeks (during COVID-19, we have found the wait to be much longer for our international customers). Packages will be discreet and will come in either a plain brown box or a US Postal Service issued box. The return address on the postal label will say "TTS SHIPPING DEPT" and our street address, but the box will otherwise bear no conspicuous markings.
A tracking number from the U.S. Postal Service will be emailed to you via the U.S. Postal Service web site's automated system (www.usps.com), or from stamps.com's automated system. That tracking number will show when your order has left the United States. Depending on where you live, the postal authorities may or may not choose to use the tracking number to continue to track the package. Once an order has left the U.S., we are no longer responsible for loss or nondelivery. We will not replace packages lost by the Postal service.
Shipping is typically done via U.S. Postal First Class International Service. Depending on where you live, the postal authorities may or may not choose to use the tracking number to continue to track the package. Once an order has left the U.S., we are no longer responsible for loss or nondelivery. We will not replace packages lost by the Postal service.
Due to the intimate nature of our products, ALL SALES ARE FINAL unless an item is defective. We test all battery-operated items immediately before shipping to make sure they work. In the event that your item has a manufacturer's defect, you may only exchange it for a replacement of the same item. We do not offer cash refunds on any item. Defective items must be reported to us within 2 weeks of purchase. Any returns must be approved by the Tool Shed, and must include the store invoice and original product packaging.
An exception to this rule is in the case of chest binders that meet certain requirements. Chest binders may be returned or exchanged for another size within 14 days of purchase under the following conditions:
- The binder must have all tags attached and must be like new-- we will not accept any binders that are stained, covered in deodorant or other substances, or in any other way show wear. So, before you try on your binder, make sure you're not wearing products or scents that can rub off onto the binder!
- The binder must be returned in the bag it originally came in.
- You must return the binder to us in secure packaging, and contact us via email (use the email address shown on your order confirmation) to let us know you are returning the item. Return shipping is your responsibility. You may wish to add a tracking number to your package to help ensure its delivery.
- In the case of replacement, we will ship another size to you upon receipt of your returned binder.
- In the case of refund, we will credit your card (minus any shipping charges) once we receive the binder and can verify that the above conditions for return are met.