Are all the items I see on your web site in your store?
Yes! If you are planning on stopping by the store to check out a specific item, or if you need a specific color, it may be best to call ahead just to make sure the item you need is on hand. When you visit the store, please ask if you don't see something-- we've got a lot of stuff in our shop, and we're happy to help you find what you're looking for.
Do your items ship from a warehouse?
Nope, we ship everything from our little storefront in Milwaukee. We're a small operation, and we pack your stuff up with care and consideration... and recycled packing materials, to boot.
Do your share your customer information with anyone?
No! Your privacy is very important to us, so we do not share, sell, or rent your personal information. We do not rent or sell any of our email, newsletter, or customer lists. We do not add your name to any paper mailing lists, and we do not send unsolicited mail to your physical address.
When I order online, are your shipping boxes discreet?
Yes. The return address on the postal label will say "TS" and our street address; the store name will not appear on the outside of the box. We ship in plain brown boxes, or in U.S. Postal-issued flat rate boxes, and there is no indication on the outside of the box as to what you have ordered.
For our international customers, we are required to declare the items you've ordered on the customs forms. However, we do try to be as generic as possible when listing them, using bland terms such as "massager", "rubber novelty", or "lotion."
How fast do you ship orders?
In general, we ship orders within 24 hours of receiving them, usually less (with the exception of Sundays and Postal holidays). If an item on your order is out of stock, we will notify you by email within 24 hours (usually less) to explore substitutions or back order options.
Once an order leaves our hands, U.S. Postal Priority service usually takes 2-4 days to reach you, depending on how far you are from our little home here in Milwaukee, WI. International shipments tend to take about 1-3 weeks, though they can take longer, depending on the whims of customs officers and the vagaries of your local parcel carrier.
How much does shipping cost?
It depends on where you live. For orders shipped within the U.S., orders over $75 ship free with standard shipping service, where an order total under $75 ships for $8.95. Shipping to Canada is $21.95 USD and shipping to other international destinations is $35.95 USD.
What carrier do you use to ship?
We use the U.S. Postal service. For international shipments, the U.S. Post Office partners with different carriers depending on the country of destination.
Do you offer rush shipping?
Yes, we offer U.S. Postal Service Express Mail service for U.S. customers who need their stuff faster. Express Mail is usually an overnight service, though in some markets it can be a 2-day service. Express orders must be placed by noon (central time) in order for them to ship the same day. We currently do not offer Express Shipping to international customers.
Do you accept returns?
Due to the nature of the items we sell, we do not accept returns. If you are buying a battery operated item, we will put test batteries in the item to ensure it works before shipping it to you-- we want you to get a working item in a timely fashion! In the rare event that you receive an item with a defect in manufacturing, we will replace that item with the same make and model. Refunds must be approved within 30 days of purchase with original sales receipts. Some manufacturers directly warranty their product beyond 30 days, so be sure to check the manufacturer's information that comes with your product.
An exception to this policy is in the case of Underworks chest binders. Underworks binders may be returned or exchanged for another size within 14 days of purchase under the following conditions:
1. The binder must have all tags attached and must be like new-- we will not accept any binders that are stained, covered in deodorant or other substances, or in any other way show wear. So, before you try on your binder, make sure you're not wearing products or scents that can rub off onto the binder!
2. The binder must be returned in the bag it originally came in.
3. You must return the binder to us in secure packaging, and contact us via email or telephone (contact info below) to let us know you are returning the item. Return shipping is your responsibility. You may wish to add a tracking number to your package to help ensure its delivery.
4. In the case of replacement, we will ship another size to you upon receipt of your returned binder.
5. In the case of refund, we will credit your card (minus any shipping charges) once we receive the binder and can verify that the above conditions for return are met.