Your privacy is very important to us, so we promise never to share, sell, or rent your information with ANYONE.
Your order form must be complete for a transaction to go through. Please ensure that you enter the address associated with your credit card in the "billing address" area of the order form. Most order errors are due to the entry of incorrect billing information. If your order is rejected, please contact your credit card company-- recent changes due to moving to a new address or a change in legal name can result in a declined charge.
Please make sure that your address is complete (apartment number, full name, etc.-- the Post Office will often return packages with incomplete name and address information). We ship via U.S. Postal Servie, so your address needs to be able to accept deliveries from U.S. Mail.
If we do not have your correct email and telephone contact information, we will not be able to let you know if there is a problem with your order. Without a correct email address, we cannot send you tracking information or order updates. If there are questions about your order, we will e-mail first, and call only if we don't get a response via email.
We typically pack and ship orders quickly, either on the same day the order is received, or on the next business day. At times, our web site might show an item or color choice that has been sold out or is not currently available. If there is any problem filling your order, we will contact you within 24 hours to explain the situation and consider possible backorders or alternate choices. We will refund your card for any items that we are not able to ship.
Our standard shipping method is via the U.S. Postal Service Priority Mail service, which generally takes 2-3 business days to reach you after it has been shipped. We will ship out your order as soon as possible, but depending on where you live and the time of year (such as during the holiday season), it may take slightly longer to get to you.
We do not ship items on Sunday or on any holiday observed by the US Postal Service.
Our "rush" service is via US Postal Service Express Mail. USPS Express Mail service is usually a next-day service, but it can take longer in certain parts of the United States. We cannot guarantee overnight shipment to all locations-- if you are concerned about receiving your shipment by a certain time, please call us at 414-906-5304 to discuss delivery options.
Orders placed after 12pm Central Standard Time may ship out the next business day via Express service, and will thus take an extra day to get to you. Rush orders placed before 12pm CST will be shipped the same business day (excluding weekends and postal holidays). Please give us a call if you have any questions regarding rush service.
We do not ship items on Sunday or on any holiday observed by the US Postal Service.
GENERAL SHIPPING POLICIES
Packages will be discreet and will come in either a plain brown box or a US Postal Service-issued box. The name "The Tool Shed" will appear in very small type in the return address area, but the box will otherwise bear no conspicuous markings.
A tracking number from the U.S. Postal Service will be emailed to you via the US Postal Service web site's automated system (www.usps.com). Depending on the value or type of order, we may require a signature upon delivery to ensure your package arrives safely and to ensure your privacy. Generally, domestic orders totaling $75 or more will require a signature at delivery.
It is up to you to know what crazy laws exist in your area. We are not responsible for items that authorities decide are to be confiscated. We can not be held accountable for items that are illegal in your state.
In the event of a package return due to improper address or other delivery problem that is not our fault, we may have to charge the customer to ship it again.
Shipping costs are figured according to the total item(s) cost, and will be included in your final total. All orders over $75 require a signature upon delivery.
Standard shipping charges (U.S Postal Priority Mail Service):
Order total up to $30.00: $7.95
Order total from $30.01 to $74.99: $9.95
Order total from $75.00 and up: Free Standard Shipping
RUSH via U.S. Postal Express Mail service-- orders placed before 12pm CST will ship out the same day. After 12pm CST, they will ship out the following day. Items will not ship out on Sundays or postal holidays.
Orders up to $25.00: $23.95
Order total from $30.01 to $60.00: $25.95
Order total from $60.01 to $100.00: $27.95
Order total from $100.01 to 150.00: $29.95
Order total over $150.00: $31.95
We offer international shipping to Canada as well as to the UK, Ireland, Australia, New Zealand, and a number of European and Asian countries.
Keep in mind that we must declare the value of each item shipped. Depending on the trade laws of your country, there may be substantial tariffs and fees associated with ordering products from abroad. Any customs, taxes, or tariff fees that may arise are the responsibility of the buyer when you retrieve your package.
It is up to you to know what customs laws exist in your country. We are not responsible for items that are considered illegal in your country or are otherwise confiscated by authorities. On customs forms, we must describe each item; in these instances, we will use generic terms such as "rubber novelty item," "leather belt," or "lotion."
Your order should arrive between 1-4 weeks. Packages will be discreet and will come in either a plain brown box or a US Postal Service issued box. The name "The Tool Shed" will appear in small type in the return address area, but the box will otherwise bear no conspicuous markings.
A tracking number from the U.S. Postal Service will be emailed to you via the U.S. Postal Service web site's automated system (www.usps.com). That tracking number will show when your order has left the United States. Depending on where you live, the postal authorities may or may not choose to use the tracking number to continue to track the package. Once an order has left the U.S., we are no longer responsible for loss or nondelivery.
International shipping charges to Canada (via U.S Postal International Priority Mail or First Class Mail International, depending on size of the item):
Orders up to $60.00: $20.95
Order total from $60.01 to $199.99: $25.95
Order total over $200.00: free shipping
UK, AUSTRALIA, NEW ZEALAND, EUROPE, RUSSIA, ASIA
International Shipping charges to countries other than Canada (via U.S Postal International Priority Mail):
Orders up to $60.00: $29.95
Order total from $60.01 to $100.00: $34.95
Order total over $100.00: $43.95
Shipping is done whenever possible via US Postal International Priority Mail Service. It is the least expensive shipping method that still allows us to include a tracking number for your package. Depending on where you live, the postal authorities may or may not choose to use the tracking number to continue to track the package. Once an order has left the U.S., we are no longer responsible for loss or nondelivery.
Due to the intimate nature of our products, ALL SALES ARE FINAL unless an item is defective. We test all battery-operated items before shipping to make sure they work. We do not offer cash refunds on any item. In the event that your electronic toy is defective, you may only exchange it for a replacement. You must contact us before returning a defective item, within 2 weeks of purchase. You must have the original store invoice and product packaging.
An exception to this rule is in the case of Underworks chest binders. Underworks binders may be returned or exchanged for another size within 14 days of purchase under the following conditions:
1. The binder must have all tags attached and must be like new-- we will not accept any binders that are stained or in any other way show wear.
2. The binder must be returned in the bag it originally came in.
3. You must return the binder to us in secure packaging, and contact us via email or telephone (contact info below) to let us know you are returning the item. Return shipping is your responsibility. You may wish to add a tracking number to your package to help ensure its delivery.
4. In the case of replacement, we will ship another size to you upon receipt of your returned binder.
5. In the case of refund, we will credit your card (minus any shipping charges) once we receive the binder and can verify that the above conditions for return are met.
Problems? Contact us at (414) 906-5304 or firstname.lastname@example.org.